We want to ensure a smooth and efficient shipping experience for our customers at Rubysta. Please take a moment to review our shipping policy:

Making Time

We require 7 to 10 business days to process and handle your order before it is ready for shipment. During this time, our team carefully prepares your items for delivery.

Express Shipment (Default)

By default, we provide express shipment for orders, which typically takes 3 to 5 working days for delivery. This ensures that you receive your items promptly.

Tracking Details

For express shipments, we provide tracking details that are updated on the same day your package is dispatched. This allows you to easily track the progress of your delivery.

Custom Orders

Custom orders may require additional handling time. The estimated processing time for custom orders will be communicated to you during the order confirmation process.

Contact Number Requirement

For express shipments, we kindly request that you provide your contact number during the checkout process. This is important to ensure smooth communication and successful delivery. Without a valid contact number, we are unable to proceed with the shipment. Please note that any delays or issues arising from the absence of a contact number will be the responsibility of the purchaser.

Customs and Import Charges

Please be aware that customs and import duties may apply to your order. As the purchaser, you are responsible for any customs fees or import charges that may be imposed upon delivery. We advise you to familiarize yourself with your country's customs regulations and potential charges before placing your order. While we strive to minimize any delays caused by customs procedures, please note that we are not responsible for such delays.

If you have any further questions or concerns regarding our shipping policy, please feel free to contact us. We are committed to providing a positive shipping experience and are here to assist you throughout the process.