Frequently Asked Questions

How do I start the order process?
Starting the order process is easy! Whether you choose to make a full payment or opt for our layaway payment plan. For the layaway payment plan, a $100 deposit will be required please contact us at to discuss your preferences and requirements. You will receive further details via your email address to complete your order Click Here.
Why Does Our Jewelry Cost Less?
At Rubysta Jewels, we take immense pride in offering exquisite diamond jewelry at remarkably competitive prices. Our commitment to affordability is rooted in a carefully crafted approach that allows us to provide you with the finest diamonds while maintaining cost-efficiency. Here's why our costs are low: Read more
Can I place a custom order within my budget?
Yes, you can! Please contact us through chat or email at to discuss your budget and customization preferences.
Can I customize one of your current ring designs?
Yes, we offer customization options for our existing ring designs. Feel free to reach out to us with your specific requests.
What gold colors are available for your jewelry?
We can craft our jewelry in various gold colors, including rose, white, and yellow. If you have a preference for a different gold color, please contact us for more information.
What type of gold do you use for your products?
We exclusively use 14K solid gold for our jewelry. If you require a different gold composition, kindly reach out to us for further assistance through chat or email at
How long does it take to make and ship my order?
Generally, it takes 15 to 17 days for us to complete your order and have it shipped, provided there are no unforeseen delays.
Do you offer a layaway payment plan?
Yes, we do offer a layaway payment plan, $100 deposit will be required and after the completion of the full payment, we will promptly dispatch your jewelry. please contact us at to explore this option.
Are the diamonds in your jewelry natural?
Yes, we use only 100% natural diamonds in our jewelry.
Do you provide certification for your diamonds?
If you require certification, such as from a Appraisal by GIA graduates gemologist or IGI, please inform us in advance. Additional charges may apply. Contact us for details.
What is your refund policy?
We have a no-questions-asked refund policy. If you're not satisfied with your purchase, please contact us for information on how to proceed with a return Click Here.
How should I care for my jewelry?
For detailed information on how to care for your jewelry, please visit our dedicated care instructions page on our website Click Here.
What is your warranty policy?
We offer a 3-month warranty. If you experience any issues such as loose or shaking diamonds during this period, we will fix them at no extra charge. After the warranty period, minimal charges may apply for repairs Click Here.
Do you work with lab-grown diamonds?
Yes, we can work with lab-grown diamonds. Please contact us to discuss your specific preferences and requirements.
Where are your products made?
Our products are crafted either in Bangkok, Thailand, or the USA, depending on the design requirements and which location has the top craftsmen for the job.
How can I find my ring size?
You can find your ring size by visiting a local jewelry store or using our dedicated ring size conversion page on our website Click Here.

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