SELECT DESIGN OR STONE AND CONFIRM DETAILS
- In this step, you will browse through our collection of designs or choose a specific stone for your jewelry piece. Once you have made your selection, we will discuss other important details such as the gold color, gold purity, and any customization options you may desire.
- After finalizing the design and other specifications, we will provide you with a detailed quotation for your chosen jewelry piece. This quotation will include the total cost based on the design, materials, and customization options.
ORDER CONFIRMATION AND PAYMENT
- Once you are satisfied with the quotation, we will proceed with the order confirmation. At this stage, you have the option to make a full payment for your order or provide a partial deposit payment to reserve your diamond (if applicable).
- The production of your jewelry piece involves several stages to ensure high-quality craftsmanship.
- You will get an email at every stage of production process.
- Click here to check Production Process.
- Please note that the entire production process typically takes around 8-10 days. However, if any issues arise during production, it may require additional time. If you have a strict deadline, we recommend confirming all details before placing your order.
PACKAGING & HANDOVER TO COURIER
- Once the production process is complete and the jewelry piece has passed our quality control, it is carefully packaged to ensure its safe transportation. We then hand it over to the courier for delivery to your specified address. The delivery usually takes approximately 4-6 days.
- You will receive your jewelry piece at the provided delivery address within the estimated timeframe. Upon receiving the package, we kindly request you to confirm the delivery and check the contents to ensure everything is in order.
- After receiving your jewelry piece, we greatly appreciate it if you could take the time to share your feedback or write a customer review. Your valuable input helps us improve our services and assists other customers in making informed decisions.
- If you have any further questions or need assistance at any stage of the process, please don't hesitate to reach out to our customer service team. We are here to ensure your jewelry-making experience is smooth and enjoyable.