RETURNS AND WARRANTY
At Rubysta, we are committed to providing high-quality jewelry and ensuring your satisfaction with our products. We offer a warranty on our silver and gold jewelry, along with a simple returns process. Please review the following information regarding returns and warranty coverage:
If your jewelry arrives with any defects or in less than stellar condition due to mishandling during shipping, we are here to fix it. We take responsibility for any mistakes we make. Moreover, We have a no question asked refund policy. If you are not satisfied with your purchase, you can return it for a full refund within 2-3 days.
Our silver jewelry and gold jewelry are warranted for a period of 3 months from the date of shipping. This warranty covers any defects, such as loose stones or other issues related to craftsmanship.
It's important to note that the warranty does not cover normal wear and tear, scratches, dullness of metals or stones, or the gemstones or diamonds in your jewelry. Additionally, if you have your jewelry resized, altered, or repaired by another jeweler, it will void the Rubysta warranty.
To claim a warranty, please email us at firstname.lastname@example.org. Include a description of what happened, attach a photo of the issue, and provide your order number. Our dedicated team will review your claim and assist you in making it right.
Even after the 90-day warranty period has ended, we are here to support you. If you encounter any issues with our jewelry, please don't hesitate to contact us. We offer post-warranty repair services at very nominal fees. Typically, we only charge for shipping and insurance fees for the package. At Rubysta, we prioritize quality and customer satisfaction. We conduct strict quality control measures to ensure that every item is in its best condition before being shipped to you. In the rare instance that you face any issues, we are dedicated to resolving them promptly and efficiently. Should you have any further questions or concerns, please feel free to reach out to us. We value your feedback and are always here to assist you.